Asking the Right People the Right Questions to Get Actionable Customer Feedback Data
On this “Asking the Right People the Right Questions to Get Actionable Customer Feedback Data” webinar, Dennis Chapman Sr., Founder and President of The Chapman Group will address these 2 challenges by presenting survey question best practices and processes that his own LoyaltyProfessional team uses in optimizing Fortune 1000 customer survey programs.
The approach(es) to customer surveying shared on this webinar will help your organization:
- Develop and ask ?actionable? survey questions
- Align questions to customer contact roles
- Use surveys to support and develop customer relationships
- Transition your customer survey program into a competitive advantage
Event organizer: The Chapman Group